MyEyeDr
Reviews and Complaints
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Verified Reviewer | Cumming, GeorgiaSold me Glasses That Don't Work
I have been using this company for many years. The business has changed hands several times over the years.
The new people are not nearly as good as any of the former ones. My latest pair of new $1200 glasses are so bad that I am wearing my old glasses that are several years old. I have been back to this store three times to try and get this fixed to no avail. The last time I was there they told me I have cataracts and need to see an eye surgeon and get new glasses.
Well first I would think that should have been checked when I first went there for my eye exam. Second my insurance only pays for one pair of glasses every two years, $500 max.So what should I do now?
I know what I would like to do with these worthless but I would be arrested. On second thought it might be worth it.Do not useDDD
User's recommendation: Do not use this eye doctor.
Poor Business Ethics/ Customer Service
This was a Very disappointing experience! The Dr.
Murphy was wonderful, however afterwards, the customer service, lack of communication, & final outcome after a extended wait time for my glasses was horrible!! Not only did I have to call after 3 weeks without receiving an update like I was promised, my lenses were not done correctly and have to be shipped back to a Florida Lab to be remade due to the progressive lenses showing an unusual line. On top of that I was Not aware that this is an "Affiliated" VSP location and not a "Full In-Network" location until After I had my Eyes Examined for Glasses & Contacts! I had to pay out of pocket expenses without any of my VSP Benefits that I pay for in order to use them!
On Top of Everything, I had to pay in full for the Contact Lense Exam before I could take the trial pairs home, once again without being able to use my benefits. Thankfully I had Eye Med But, it did not compare to the amount of benefits I would have received if I would have been able to use VSP here. As a consumer, I anticipate customer service to provide me with effective communication & understanding so that I have the opportunity to make a informed decision before making a purchase or doing business.
Now I have to wait for the Remake of my Lenses again, Prayerfully not another 3 weeks Whenever I ask if there is any Priority that can be requested because of the Lab error and the extended wait I've had to endure this far, I'm told there is no way to request a priority, there is No Corporate Office, or Anyone else than the Local office that can handle this. I was further told "Patient Relations" can't assist me either.
Next time I will do my research before I schedule any appointments with Mr.Eye Doctor "Affiliate " Locations.
Signed,
Very Disappointed Customer,
Sheryl Starks
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Verified Reviewer | Cartersville, GeorgiaI was lied to about the product i was buying and my eye exam was wrong and had to be done again. The lens had to be made for the third time and haven't been correct yet.i paid over $500 out of pocket
The telephone number for customer service is no longer in service
- Everything that o had to do to get correct glasses
Preferred solution: The glasses I was told I would get and with the correct prescription
User's recommendation: Stay away
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Verified ReviewerPoor service and quality
- Poor service and quality
Preferred solution: Full refund
User's recommendation: Avoid
Lousy Experience
On 11/16/2022 I ordered eyeglasses and paid for them. I was informed that it takes 7-10 days for them to come in.
They did come in within 7 days, but without a quality assurance inspection so the glasses arrived with the wrong prescription and had to be sent back with an estimated date of Dec 7th but not guaranteed. I called the store and was told that they were going to expedite my order. Also contacted the main Customer Service from Corporate and told the same. Today 11/ 29/22 I called the store that I ordered my glasses from and was rudely hung up on, so I called and asked for the manager who stated that I wasn't hung up on that their phones disconnect when they put someone on hold.
The manager stated that it also takes about a month to get your glasses if they are returned to the manufacturer that it's standard policy. They just want your money then they hold your glasses hostage until they feel like getting them to you.
User's recommendation: Go somewhere else and avoid MyEyeDr.
Service sucks still waiting for lens
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Verified Reviewer | Silver Spring, MarylandScammers
Preferred solution: Full refund
User's recommendation: Don't go to myeyedr
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Verified ReviewerRude and unprofessional
- Customer service quality
Preferred solution: Make sure management knows
User's recommendation: Go to a eye Dr. Who wants your business
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Verified Reviewer | York Township, PennsylvaniaBad customer service bad quality glasses
- Location
- Customer service quality
- Employees dont care
Preferred solution: Better quality and training for there employees
User's recommendation: Go else where
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Verified ReviewerPoor practices
- Horrible customer care
Preferred solution: Apology
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Silver Spring, MarylandScammers
Preferred solution: Full refund
User's recommendation: Don't ho to myeyedr
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Verified Reviewer | Hartford, ConnecticutDiscrimination
Preferred solution: Apology
User's recommendation: If you don't speak English don't go to my eye doctor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seminole, FloridaThey broke my frames, I pay for new ones.
ln 2021, my first appointment. I wanted to keep my frames as they were only 1 yr old.
They said no problem, we can fit them with new lenses. The lenses came in. They tried to put the new lenses on and broke my frame. They said the frames must have been cracked before and said I needed to purchase a new frame which I did.
This year, I needed an update on my lenses and wanted to keep the frame. Once again, no problem. The new lenses came in. When they tried to swap out the old lenses for the new one, they did not fit properly.
They said they would need to send in my frame to have them properly fitted.
Since this is not an option since I cannot go a day without glasses, they said to just purchase a new frame. 2 years in a row, they have reasons that I need to purchase new frames thru no fault of my own.
Preferred solution: Full refund
User's recommendation: Go elsewhere. I will never return to get screwed a third time.
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Verified Reviewer | Hartford, ConnecticutTerrible place, not an eye doctor office.
Preferred solution: Price reduction
User's recommendation: Don’t go to any my eye dr store
Horrible intake person
I have been a patient of My Eye Dr for a number of years and have always used the Arlington VA store and always had an enjoyable experience. I changed jobs recently to Laurel MD I was so happy to find that there is a store so close to my job.
However, it was the worst experience I have ever had. The person that gave me the test was not helpful at all and she was also very rude. I asked her to show me how to use the new equipment and I was told to just read the sign on the wall and following the instructions. I asked her to show me how to use it and her reply was "It's going to be a long day".
The Dr. who was on the screen asked me if the Lt was in the room and I said I didn't see her, she said from the door way that she was there.
I said "Oh, I didn't see you" Her response was :I know" Also, she never said that the appointment was over I just walked to the front of the office and was then told by the receiptanist to have a seat and someone would be with me.
By that time I was so upset that I just told the gentleman to give me my Rx and the total amount due and I would go somewhere else. He asked me, if I didn't enjoy my experience and I said absolutly not.
Preferred solution: Apology
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They are rude, all they want is to sell so they make bonus.