Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Went for appointment to renew contact lens prescription. The charge for the exam was to be $99.

While chatting to Dr I asked if improvements had been made to multi-focal contact lenses. She said "oh yes would you like to try a pair?" I said sure I'd like to see if they work for me" . She fitted me with a trail pair and said"try those for a few days to see if you like them" After wearing the multi-focals for 2 days I decided they were not for me, went back to My EyeDr to get my regular single vision contacts. I was told my single vision contacts were the same price ($84/box of 6) as the multi-focal lenses.

I went to pay my bill which included and discovered a $155 fee for Multi-Focal contact exam, above the $99 regular contact exam fee. No one ever told me there would be an up charge of $155 for handing me a pair of multi focal contacts and telling me to try them for a few days. I was upset by the over $600 final bill so when I got home I did some research. I found online I could buy the exact same contacts for $24 a box, not $84/box which is what My EyeDr was charging me.

I disputed the multi-focal lens exam up charge that I was not infomed of at the time of the exam. Also Dr Frey is a bossy little thing with a haughty attitude. I WOULD NEVER recommend this rip of joint to anyone!!!

Get an exam at Walmart and order your own contacts on line. You have a better experience and save a boat load of $$$$

Review about: Contact Lenses.

Reason of review: Poor customer service.

Monetary Loss: $155.

Preferred solution: Full refund.

I didn't like: Rip off overvcharge for contacts.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like