272 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

On July 3, 2015, I purchased a pair of eyeglasses from Allegheny Optical in Charles Town, W.V. Specifically, they consisted of an Eddie Bauer Frame (EB 8321 $89.10) and two relatively expensive polycarbonate lenses--progressive bifocal, transitional tint thin lenses with Optiflex AR coating applied by the store.

Total bill: $449.50. Sometime after my purchase, MyEyeDr bought out Allegheny Optical and inherited all of its customers. Note: Allegheny Optical was a company with a very long history in the Martinsburg/Charles Town area--founded 1968 in Hagerstown, Md.--and I had purchased a number of eyeglasses from them over the past three decades or more. I've been wearing glasses since 3rd grade and am 59 now.

Whenever I had a problem, I was always able to take my eyeglasses to Allegheny and have them repaired. Recently the right temple on my Eddie Bauer frame broke so I took it in to MyEyeDr to have it replaced. I figured I might pay between $30-$50 for a new temple but it was a simple fix. I spoke directly to General Manager Emily Funkhouser and was quickly told sorry, but that specific frame has been discontinued and there was nothing MyEyeDr could do.

I couldn't believe it! Here I had a relatively new $450 pair of eyeglasses that needed a $50 right temple (the expensive lenses in the broken frame still work fine for my vision) and MyEyeDr was telling me I had to throw it away! The frame could not be fixed. I argued with Ms.

Funkhouser for about 10 minutes because frankly, I did not believe what she was telling me. Surely, I thought, there must be some way to salvage my $449 purchase. Nothing like this had ever happened before to me at Allegheny Optical. Ms.

Funkhouser offered nothing but an apology and politely sent me on my way. She didn't offer to see if any other MyEyeDr stores still had that discontinued frame in stock. Didn't offer to call Eddie Bauer Co. to see if they had any of the discontinued frames and/or temples that could replace mine.

I would have gladly bought a second frame of the same type if I could have. She did search around the store for 5 minutes to see if my lenses would fit in any other frames in the store but in the end I was politely told "Sorry, but we don't deal in parts. Your frames cannot be fixed and they are two years old." So, my advice to anyone thinking of going to MyEyeDr is: don't be a sucker! Learn from my experience.

If your frame is discontinued and your glasses break then you are *** out of luck. You are on your own. MyEyeDr will not make any effort to help you repair your broken glasses or find the parts you need to repair your broken glasses.

What they want is for you to throw your old glasses out (no matter how much they may have cost you) and buy a brand new pair so they can get rich. I will never waste my time at MyEyeDr again and deeply regret the time I wasted trying to have them help me.

Reason of review: Poor customer service.

Monetary Loss: $450.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

MyEyeDr Reviews

  1. 119 reviews
  2. 42 reviews
  3. 8 reviews
  4. 5 reviews
  5. 5 reviews
MyEyeDr reviews