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The office was empty and we waited for two hours for an eyeglass appointment. we’ve had the same insurance for 10 years and every January I thoroughly check to see if my benefits have changed BEFORE I make an appointment andevery single year that I go to any of their clinics (because I always hope changing locations would result in better service than the last) they insist that I have to pay something out of pocket and every single year I go they are absolutely wrong.

This year they did some exam I’ve never heard of without asking if we wanted it or telling us if we needed it and insisted that it was not covered, once again once reviewed by my insurance it was covered. Their front desk people are always rude and unorganized and definitely not thorough and definitely not prepared to do any legwork to assist a customer. This was absolutely the last time I EVER step foot in any MyEyeDoctor clinics.

I DO NOT RECOMMEND ANY OF THEIR BUSINESSES. It’s nothing but a frustrating waste of time .

Reason of review: Poor customer service.

Location: 925 White Plains Rd, Trumbull, CT 06611, USA

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